Welcome to www.gutsyglam.com.
In order to make your shopping experience a pleasant and enjoyable one, we at Gutsy Glam urge all customers to take some time to read and understand the Terms & Conditions before making any purchase(s) with us. Your continuous use of our website is hereby agreeing to all the T&C set below and on this website. We reserve all rights to modify the Terms & Conditions stated below from time to time without prior notice and encourage you to check this page regularly to take note of any changes we may have made.
PRICING AND AVAILABILITY
All prices stated are in Singapore currency (SGD) and is non-negotiable. For international customers, please note that you are responsible for any sales taxes, as well as shipping cost associated with your order. Some of our products are only available in limited quantity and as such, we serve on a first come first serve basis. Items will be sold based on order of payment received and not orders made. Please be 100% sure before checking out the items.
In the event where no payment is received and orders are cancelled, your account may be blacklisted from future purchases. We will discard your order after 24 hours without prior notice should we not receive any payment for the order. We reserve the rights to blacklist any customer for any misuse or repeatedly abandoning carts. Gutsy Glam reserves the right to make any changes to pricing and specification without prior notice.
PRODUCT AND COLOURS
At Gutsy Glam, we make an extra effort to make sure that we display as accurately as possible the colors, sizes, measurements and dimensions of every product listed on our website. However, we seek your understanding that colors of products may have slight differences due to individual monitor screen resolutions.
All actual measurements may have slight differences (ranging from 0.5”-1”) during production. Minor differences in measurements will not be considered as defects and do not qualify for an exchange. However, please rest assured that we make sure to check that all our products are checked thoroughly before we send them out. For more assistance on size measurements, please feel free to email us at email@example.com
SIZE EXCHANGE, REFUNDS AND RETURNS
* Only Regular-priced items are applicable in this section
* One time exchange ONLY
* Please contact us at firstname.lastname@example.org
We do not offer cash refunds unless the case of a defected item. All items are checked for defects before they are posted out. In rare cases where your item is found with defects, a one for one exchange will be provided for the same product in the same size. Defected items must be notified to us immediately, no longer than 5 working days from date of postage. Please send us a picture and description of the defective area to email@example.com
In the event that the item/s you originally purchased is/are out of stock, a full refund will be processed.
We do allow size exchange to the same item & same color purchased upon request but is/are subjected to availability and shall be assessed on case-by-case basis. If same color is not available, only then will alternative color of the same item may be selected. All size exchange requests must be made within 5 working days from date of postage via firstname.lastname@example.org.
In the event the size change that you have requested for is out of stock, an exchange for other available items on site of the same value or lower is available. DO NOTE: No refunds/credit will be provided for selection of items that has lower value than the original purchase.
Alternatively, you may also opt for a Credit Note Voucher. Credit vouchers will be valid for 60days upon date of original purchase and is strictly NON-REFUNDABLE NOR EXTENDABLE. Credit note can only be utilized per transaction and any remaining excess amount will NOT be refunded.
Items returned must be undamaged, unwashed, unworn or unaltered. Credit note, Refunds or exchanges, will only be processed upon receiving your returned item.
All shipping cost is non-refundable. Gutsy Glam will only absorb the normal postage for items to be sent back due to defects. For qualified Cash Refunds, it will be credited to the original method of payment. Returned goods are customer’s responsibility until they reached our office, hence we strongly recommend you to opt for a postage service that allows tracking of parcel. Gutsy Glam will not accede to any exchange/refund request should you purchase our merchandise from any third party.
Gutsy Glam reserves all rights to exercise discretion in permitting all returns and exchanges. Sale items are non-refundable & non-exchangeable.
All discount codes must be keyed in during your checkout process. There will be no refunds made should you fail to utilize the codes after confirming your order. Please not that only one discount code can be used per order
You are advised to hand wash all apparels without soaking for the first few washes. For products that are made with silk, chiffon, satin (e.g.), steaming or ironing them using indirect heat (by placing a fabric between the iron and rod) will be encouraged. Low to medium ironing is encouraged for all products.
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